The voice scan has to be initiated within the “Scans” section of the portal. If you want to perform a scan for your client logged in as a practitioner, you need to impersonate the client, navigate to the “Scans” section, click the “BWS Voice Scan” button and follow the instructions.
Alternatively your client can be logged in and start the voice scan directly within their “Scans” section by clicking the “BWS Voice Scan” button and following the instructions on screen.
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