If you experience the following error on a windows computer:
USB Device not recognized:
The last USB device you connected to this computer malfunctioned, and windows does not recognize it
The last USB device you connected to this computer malfunctioned, and windows does not recognize it
This error may occur in the following cases:
- The miHealth is off when it's connected to the computer. The miHealth should be turned on then connected to the computer.
- The USB cable has become faulty sometimes this can stop the data part of the cable from working and it can only be used for charging. Try a different cable.
Try connecting the miHealth on a different computer. If the same message pops up using different cords, this could be an indication of a faulty USB circuit on the miHealth.
Please contact your local support team for the next best steps.
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