If you notice that the Willpower function on your miHealth is running Compassion or the Compassion function is running Willpower please download the latest version of BioSync (updated Nov 21 2023)
1- Download the latest version of BioSync
Latest Windows version: https://s3.amazonaws.com/nes-software/RELEASE/BioSync/BioSync.exe
Latest Mac version: https://s3.amazonaws.com/nes-software/RELEASE/BioSync/BioSync.dmg
2- Install BioSync
Run the installation.
If you are asked to modify the files - choose yes
if there are any issues during the installation, uninstall BioSync first then run the installer again.
3- Contact NES Support
Once BioSync is installed please email customerservice@neshealth.com and ask that your device be set to force update. Please also provide your miHealth device id (this can be found by tapping the wrench icon in the bottom right of the screen then miUnit. The device id is the first line of numbers and letters on the screen.)
4- Update your miHealth
Once you get a response from the support team, open BioSync, turn on your miHealth, connect it to your computer and select miHealth Updater to download the fix.
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