GEM Bluetooth Info

Understanding how to manage Bluetooth connectivity on your GEM device is essential for optimal usage. This article provides guidance on turning Bluetooth on and off, explains the importance of maintaining Bluetooth connectivity, and addresses common connectivity issues.

Turning Bluetooth On and Off

• To Turn On: Double-press the side button on your GEM device until you see a blue flashing light. This indicates that Bluetooth is now enabled.
• To Turn Off: Double-press the side button again. A green flashing light will appear, confirming that Bluetooth is off.
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Do You Need to Keep Bluetooth On?

• Yes, Bluetooth must be enabled at all times to allow the GEM device to transmit data to your phone or tablet for analysis.
• Please note: If you turn off Bluetooth on your device, new readings will not appear in the GEM App. The device will continue taking readings for up to a day and will sync the data once Bluetooth is reactivated, though this may take some time. On-demand programs and the default 24-hour cycles will still run, but personalization based on your readings will not be available.
• The GEM can store data for approximately two days before overwriting the oldest data if Bluetooth is off. To ensure continuous functionality and accurate tracking, keeping Bluetooth activated is recommended.

Consequences of Having Bluetooth Off

If Bluetooth is turned off on your GEM device:

• Correct functions will not be sent to the GEM, leading to potential inaccuracies in the data collected.
• Protect functions will remain uncustomized based on your pulse information, which may affect performance.
• The GEM will still broadcast Protect information, even without an active Bluetooth connection, but its capabilities will be limited.

Understanding the Bluetooth Connection Symbol

If you notice the Bluetooth connection symbol on your app is yellow, this indicates your GEM device is not currently connected to your mobile device.

To resolve this, ensure that:

• Your GEM is fully charged.
• The GEM device is close to the mobile device.
• Bluetooth is activated on both the GEM and your mobile device.
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By following these guidelines, you can ensure your GEM device operates effectively and maintains a stable connection for the best user experience. If you have any additional questions or need further assistance, please don’t hesitate to reach out.