Resetting Your GEM

If your GEM is unresponsive, you can reset it to restore functionality. Follow these steps to reset your device:

1. Connect your GEM to the charger (the red light on the front will turn on - proceed even if it doesn't)
2. While it’s connected to the charger, hold the button on the GEM for 20 seconds. (the red light may turn off or blink)
   - The button is small and does not need to be pressed hard.
3. Release after 20 seconds to complete the reset.
4. Open the E4L GEM app and pair your GEM again from the main screen (if needed).
   After a reset, the device should be easily discoverable.

By following these steps, you should be able to reset your GEM and regain its functionality. If the issue persists after resetting, please reach out for further assistance!