If your GEM is unresponsive, you can reset it to restore functionality. Follow these steps to reset your device:
- Press and hold the control button for 12 seconds.
- During this process, the notification light will flash multiple colors. This indicates that the reset is in progress.
- After resetting, it is important to connect your GEM to a charger and ensure it is fully charged.
By following these steps, you should be able to reset your GEM and regain its functionality. If the issue persists after resetting, please reach out for further assistance!
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