How to clear browser cache

If you are experiencing any of the following issues with BWS or the NES Portal, in the first instance please clear your browser cache as below:

• Login issues
• Portal/scan screens slow to load
• Screens are misaligned or not displaying correctly (or as normal)
• Buttons can't be clicked

The browser cache is a temporary storage location on your computer that saves copies of webpages and images that you have visited in the past. While caching can speed up browsing, it can also cause issues like outdated content, slow loading, and other problems. Clearing your browser cache can often help resolve these issues. In this article, we'll go over how to clear the browser cache in the most commonly used web browsers.

Google Chrome:

1. Open Chrome and click on the three vertical dots in the top-right corner of the window.
2. Select "Settings" from the drop-down menu.
3. Scroll down and click on "Advanced" at the bottom of the page.
4. Under the "Privacy and security" section, click on "Clear browsing data".
5. In the pop-up window, select the time range for which you want to clear the cache.
6. Check the box next to "Cached images and files".
7. Click on "Clear data".

Mozilla Firefox:

1. Open Firefox and click on the three horizontal lines in the top-right corner of the window.
2. Select "Options" from the drop-down menu.
3. Click on "Privacy & Security" on the left side of the window.
4. Under the "Cookies and Site Data" section, click on "Clear Data".
5. Check the box next to "Cached Web Content".
6. Click on "Clear".

Apple Safari:

1. Open Safari and click on "Safari" in the menu bar at the top of the screen.
2. Select "Preferences" from the drop-down menu.
3. Click on the "Advanced" tab.
4. Check the box next to "Show Develop menu in menu bar".
5. Click on "Develop" in the menu bar at the top of the screen.
6. Select "Empty Caches".

Microsoft Edge:

1. Open Edge and click on the three horizontal dots in the top-right corner of the window.
2. Select "Settings" from the drop-down menu.
3. Click on "Privacy, search, and services" on the left side of the window.
4. Under the "Clear browsing data" section, click on "Choose what to clear".
5. Check the box next to "Cached images and files".
6. Click on "Clear now".

Clearing your browser cache can help resolve issues with slow loading or outdated content. It's important to note that clearing your cache will remove any saved login credentials or preferences for websites that you have previously visited. However, this is a small price to pay for the benefits of a faster and more reliable browsing experience.